Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
The return must be properly packaged to protect against damage in transit. For all new products, the item must be sent back in its original packaging. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.
To start a return, you can contact us at web@microtecinformatique.com. Please note that returns will need to be sent to the following address: Microtec Performance Informatique - 2085 Boulevard Saint-Joseph, Drummondville, Qc, Canada J2B1R6.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that the shipping fees for return are at the customer's discretion if not mentioned by our team.
You can always contact us for any return question at web@microtecinformatique.com.
Please allow 1-2 business days for products to be processed after being received. Once your return has been processed, we will send you an email regarding your return.
Refunds will be credited back to your original payment method. Once your return has been processed, please allow 2-5 business days for your refund to post to your account.
Restock Fees - Returns are subject to restock fees of 15%-30% of the purchase price.
Microtec will deduct the fees from the refund amount on all returns, subject to the Return Policy. Microtec has the right to adjust the value of any items returned for refund to reflect its current market price. In this case, the restocking fee will be applied after the adjustment.
Microtec does not charge restock fees for the returns of defective products or products that are damaged during the shipment or if you receive the wrong item.
In the event that a returned product was not defective or the correct item was sent, the product will either be returned to the customer or the return shipping cost, initially covered by Microtec, will instead be deducted from the refunded amount along with any necessary restock fees that may apply.
Refused shipments are treated like regular returns and may be charged a non-refundable 15% restocking fee.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
Upon return: Any product with a missing, damaged, altered, or unreadable serial number label, manufacturer model number or part number label, and/or warranty label will not be refunded due these alterations. This also included any product from which the UPC code has been removed from its packaging.
Any product that exhibits physical damage or any product which appears to have been tampered, customized or altered in any way will not be eligible for refund.
Any product that is returned with markings or writing made by the customer on the original box will not be eligible for a refund.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) as well as all used product since they are final sale. Unfortunately, we cannot accept returns on sale items or gift cards.
Product Lifespan - Using PC components and systems for cryptocurrency mining is known to significantly decrease the lifespan of the product due to overuse. This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Microtec will not accept returns of products which have exceeded the product’s lifespan due to overuse.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at web@microtecinformatique.com.